Service Design Projects

Currently, I am a Master Service Experience Design and Innovation student of the University of the Arts in London and I will graduate in December 2017. However, the flexibility of our course which is based on practical projects, gives me the opportunity to look for other occasions to extend my experience in the service design field.

My passion for service design came from my need to use more user-cantered, fun, and engaging methods in my previous team – in the Family Business Institute in Poland. Then, the experience I was able to gain from working on projects organized by our University (Camden Council, Lambeth Council, Decathlon company, Plan UK charity organization, and Samsung Art and Design Institute in Seoul, South Korea), gave me a clear understanding of the service design process, the meaning of users and their engagement in the project, and my role in team as a service designer, which is something that I truly want to do in my life.

In this section I would like to provide you with some details about the service design projects that I had the opportunity to work on.


#1  Samsung Art and Design Institute

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This spring we had the opportunity to travel to Seoul in South Korea and work on a service design project with Korean Communication Design students for the Seoul Up-cycling Plaza centre.


The project followed the service design double diamond model – and through the co-designing methods and tools – our international teams managed to come up with concepts that were an answer for the given brief. Besides the amazing work – we experienced the Korean culture and… made close friendships with our Korean teammates!

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#2 PLAN UK International – charity organisation

Currently, we are working on a project for PLAN UK International – helping them come up with a creative way to demonstrate the collective voice of the supporters.

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Throughout the process we did deep research, interviewed potential supporters, the PLAN UK employees, organised the ideation and prototype workshops with the target audience and came up with 4 potential concepts, which are now being developed.

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#3 Young Lambeth Cooperative

At the beginning of this year I was a part of the team working for the Young Lambeth Cooperative organisation – the challenge was to engage young people from the Borough of Lambeth in activities being organised by local organisations and dedicated to young people.

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The project focused on discovering and mapping all the organisations In the Borough of Lambeth dedicating the services to young people – and thinking of the way to connect them with Young Lambeth Cooperative and the young users.

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#4 Decathlon Service Design Sprint

This May we had an amazing opportunity to work on a service design sprint for the Decathlon Lakeside. The challenge was to improve the experience of the currently working managers.


It was a one-week long sprint – which was the most intense project we had to work on so far. We managed to interview the managers, some of the customers of the store, prototype and test the concept that we came up with – and iterate after the feedback. Amazing experience!

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#5 Global Service Design Jam 2017

I would never miss such an amazing opportunity to jam with the local service designers! This year’s London edition was my first one – but the finitely not the last!

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#6 Camden Council – Social Care Project

We were also able to work for the Camden Council – improving the experience of people using the social health care system. The direction was very wide – each of the teams was able to choose the specific challenge – for my team it was enabling local public areas to become more recognised and creating long-term fulfilling environment for elderly community members.


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