Service Design Workshops

I was able to organise few workshops – within family business family members and my team from Poland – all about the service design methodology and tools enabling understanding the users better. I prepared my tools to help them follow the process:

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Using those tools – combined with the full engagement of the participants – I was able to take my team mates from the Family Business Institute through the whole journey and help them understand and experience the service design flow.

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Moreover, during the International Family Business Congress – I was able once again – using the tools and the double diamond structure – explain to the family business members what is the purpose of service design and how could they implement the methodology and the user-centerer approach in their own companies.

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The latest experience I was able to gain this October, during the second edition of the NEXT GENERATION congress, which I was moderating, as well as I was running a service design workshop for family business successors – testing their perspectives on key factors determining successful intergenerational change.

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