Service Design Workshops

I was able to organise few workshops – within family business family members and my team from Poland – all about the service design methodology and tools enabling understanding the users better. I prepared my tools to help them follow the process:

This slideshow requires JavaScript.

Using those tools – combined with the full engagement of the participants – I was able to take my team mates from the Family Business Institute through the whole journey and help them understand and experience the service design flow.

This slideshow requires JavaScript.

Moreover, during the International Family Business Congress – I was able once again – using the tools and the double diamond structure – explain to the family business members what is the purpose of service design and how could they implement the methodology and the user-centerer approach in their own companies.

This slideshow requires JavaScript.

The latest experience I was able to gain this October, during the second edition of the NEXT GENERATION congress, which I was moderating, as well as I was running a service design workshop for family business successors – testing their perspectives on key factors determining successful intergenerational change.

This slideshow requires JavaScript.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s