I am a Master in Service Experience Design and Innovation and I am a graduate of the University of the Arts London. However, the flexibility of our course which is based on practical projects, gives me the opportunity to look for other occasions to extend my experience in the service design field.
My passion for service design came from my need to use more user-cantered, fun, and engaging methods in my previous team – in the Family Business Institute in Poland. Then, the experience I was able to gain from working on projects organized by our University (Camden Council, Lambeth Council, Decathlon company, Plan UK charity organization, and Samsung Art and Design Institute in Seoul, South Korea), as well as my own Major project concentrating on family businesses, gave me a clear understanding of the service design process, the meaning of users and their engagement in the project, and my role in team as a service designer, which is something that I truly want to do in my life.
In this section I would like to provide you with some details about the service design projects that I had the opportunity to work on.
STARS for family business
My major project (July-December 2017) was a great opportunity to combine my passion for family businesses, with the service design methodology and its tools. By working with family business members throughout the co-creation and co-design workshops, I was really able to understand their perspective and hopefully design a tool which would support their succession challenges.
The STARS focuses on five key aspects of the family business and stimulates the intergenerational communication which is key to their future as a business, and as a family.
Samsung Art and Design Institute
In June 2017 I had the opportunity to travel to Seoul in South Korea and work on a service design project with Korean Communication Design students for the Seoul Up-cycling Plaza centre.
The project followed the service design double diamond model – and through the co-designing methods and tools – our international teams managed to come up with concepts that were an answer for the given brief, concentrating on the awareness and promotion of up-cycling in Seoul. Besides the amazing work – we experienced the Korean culture and… made close friendships with our Korean teammates!
PLAN UK International – charity organisation
In July, 2017 I was working on a project for PLAN UK International – and the brief wat about helping the organisation to come up with a creative way to demonstrate the collective voice of their supporters.
Throughout the process I was able to conduct deep research, interview potential supporters, and the PLAN UK employees, organise the ideation and prototype workshops with the target audience and came up with 4 potential concepts, which were developed and presented for implementation.
Decathlon Service Design Sprint
In May, 2017 I had an amazing opportunity to work on a service design sprint for the Decathlon Lakeside. The challenge was to improve the experience of the currently working managers.
It was a one-week long sprint – which was the most intense project I had to work on so far. I was able to interview the managers, some of the customers of the store, Decathlon employees, work in international team, co-design with them, prototype and test the concept that was created – and iterate after the received feedback. Amazing experience!
Young Lambeth Cooperative
In January, 2017, I was a part of the team working for the Young Lambeth Cooperative organisation – the challenge was to engage young people from the Borough of Lambeth in activities being organised by local organisations and dedicated to young people.
The project focused on discovering and mapping all the organisations In the Borough of Lambeth dedicating the services to young people – and thinking of the way to connect them with Young Lambeth Cooperative and the young users.
Global Service Design Jam 2017
I would never miss such an amazing opportunity to jam with the local service designers! This year’s London edition was my first one – but the finitely not the last!
Camden Council – Social Care Project
Between October, 2016 and January, 2017 I was working for the Camden Council in London. The service design brief was about improving the experience of people using the social health care system. The direction was very wide – however, after the deep research, co-creation activities and co-design workshops, our team concentrated on enabling local public areas to become more recognised and creating long-term fulfilling environment for elderly community members.